Refund Policy
Last Updated: February 14, 2026
1. Refund Eligibility
Due to the nature of digital products (license keys), refunds are generally not provided once a key has been delivered. However, we offer a full refund if:
- The key is proven to be invalid or already activated at the time of delivery.
- Your order has not yet been processed and the key has not been sent.
- You encounter technical issues that our support team cannot resolve.
2. 60-Day Money Back Guarantee
In alignment with Malwarebytes' official policy, we support a 60-day satisfaction guarantee. If you are unsatisfied with the software, please contact our support team within 60 days of purchase to discuss your refund options.
3. How to Request a Refund
To request a refund, please email support@malwarebytes.store with your order number and the reason for your request. Our team will review your case within 2-3 business days.
4. Processing Refunds
Approved refunds will be processed back to the original payment method used during checkout. Please note that it may take 5-10 business days for the credit to appear on your statement.